1.About these terms
These terms apply to all website design, build, and hosting services provided by Wild Ventus ("we", "us") to the client ("you"). By paying a deposit, you accept these terms in full.
2.Services and scope
2.1.We will provide the services in the package you select (Launch, Growth, or Premium) as described at the time of booking.
2.2.The agreed scope, including the number of pages and services, is what is quoted at confirmation. Anything beyond that agreed scope is a variation and is charged separately (see clause 6).
3.Bookings, deposits, and payment
3.1.A non refundable deposit of 50 percent of the build price is required to secure your build. The deposit is due within 72 hours of booking confirmation. Your build slot is not held until the deposit is received.
3.2.The remaining balance is due on completion and before the site goes live. The completed site remains on a staging environment and will not be made live until the balance is paid in full.
3.3.All prices are in AUD. Payment is made via bank transfer.
3.4.Late payment of the balance may delay your go live date.
4.Your responsibilities and the content deadline
4.1.You must submit all images, business information, copy, and any required access by the Wednesday before your agreed build week. This deadline is firm.
4.2.If your materials are not received by that Wednesday, we may reschedule your build to the next available slot, and rescheduling fees or deposit consequences in clause 5 may apply.
4.3.You are responsible for providing timely feedback and approvals during the build week. Delays in your responses may push out your timeline.
4.4.You are responsible for the accuracy, legality, and quality of all content you provide.
4.5.Reviews of the build take place at an agreed meeting, scheduled two to four days into your build week. You must have all the changes you would like made ready for that meeting.
4.6.If you miss an agreed review meeting, you forfeit that review. We are not obligated to reschedule it.
5.Cancellation, rescheduling, and deposits
5.1.To cancel or reschedule your booked build week, we require a minimum of three weeks notice.
5.2.Your deposit is non refundable in all cases.
5.3.We reserve a specific build week exclusively for you and turn away other work to hold it. If you cancel or reschedule with less than three weeks notice:(a) your deposit is forfeited; and
(b) a cancellation charge of up to 50 percent of the total project fee may apply, to cover the reserved build week that cannot be refilled at short notice.
5.4.If you have paid in full and then cancel, clause 5.3 applies. We will retain the deposit, any cancellation charge for the reserved week, and a reasonable charge for any work already completed, and we will refund the remaining balance to you.
5.5.Any amount we retain under this section reflects our genuine loss, including the reserved build week and any work carried out before cancellation. We will not retain more than that genuine loss.
6.Changes to scope (variations)
6.1.If you request work beyond the agreed scope, or your requirements change in a way that affects the work or pricing, this is a variation and will be quoted and charged separately before it is carried out.
6.2.Individual service or content pages beyond six included pages are charged at $200 per page.
6.3.Up to two rounds of revisions are included. Any further revisions are charged as additional work.
7.Intellectual property and ownership
7.1.Ownership of the final website transfers to you only once all amounts owing are paid in full.
7.2.We retain the right to display the completed website and its visuals in our portfolio and marketing.
7.3.Any third party assets used in the build (fonts, stock images, plugins, libraries) remain subject to their own licences and are not owned by you or us.
7.4.You warrant that you own or have the right to use all content you provide to us, and you indemnify us against any claim arising from content you supply.
8.No guarantee of results
8.1.We do not guarantee any specific search engine ranking, position on Google, level of website traffic, number of enquiries, or number of leads. Search performance depends on many factors outside our control.
8.2.Any SEO work improves the site's foundations but does not guarantee outcomes.
9.Hosting
9.1.Hosting is billed per calendar month at the tier you select ($30 basic, $50 managed).
9.2.Your website requires active hosting to remain online. If hosting payments stop, the site may be taken offline.
9.3.To downgrade your hosting tier, we require more than one month's notice.
9.4.If you wish to move your site away from our hosting, this requires work on our end to prepare and hand over the site, and that work is chargeable. There are limitations on where the site can be hosted. Self hosting on WordPress is supported, but preparing the site for WordPress requires additional back end work, which is charged separately.
9.5.We recommend that you own and control your own domain name.
10.Launch and acceptance
10.1.Once the site is made live, it is deemed accepted unless you notify us of an issue within seven days.
10.2.Corrections needed because of content you supplied, for example spelling errors or incorrect images, are covered free for three months after launch, after which they are charged as new work. Any faults that are not caused by your content will be fixed as required at no charge. New features, content changes, or design changes after launch are charged as new work.
11.If a project stalls
11.1.If we cannot continue your build because you have gone unresponsive or have not sent the materials we need, and this continues for four weeks or more, we may pause the project and set it aside.
11.2.To restart a project that has been set aside, a restart fee may apply and you may need to book a new build slot.
12.Third party services
12.1.The site may rely on third party services (for example hosting, form handling, payment, and font providers). We are not responsible for outages, changes, or issues caused by those third parties.
13.Liability
13.1.To the extent permitted by law, our total liability to you is limited to the fees you have paid us for the relevant work, and we are not liable for any indirect or consequential loss.
13.2.Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
14.Confidentiality and privacy
14.1.We will handle your business information and any data you provide with reasonable care and only use it for the purpose of delivering your services.
15.Force majeure
15.1.We are not liable for delays or failures caused by events beyond our reasonable control.
16.Governing law
16.1.These terms are governed by the laws of South Australia, Australia.
17.Acceptance
17.1.Payment of your deposit confirms that you have read, understood, and agreed to these terms.